Warranty, exchange & returns

Goods of proper quality can be returned in accordance with the Law of Ukraine “On Consumer Rights Protection” within 14 days of purchase, provided you keep the payment document issued together with the goods.

If the order was delivered, this period starts on the day you received the goods, since a purchase through the website is a distance contract.

You can exchange or return goods at our office (120a Heorhiia Lypskoho St, Odesa, Ukraine or 33 Shchyretska St, Lviv, Ukraine) or, if you are in another city, ship them via Nova Poshta.

Arrange the details by phone: +38 (098) 796-4-448

To exchange or return goods, you need:

• the product with its complete set, without signs of use, and in its original condition;
• a document confirming the purchase (paper or electronic receipt).

If a defect appears during the warranty period, contact us or the service center. An exchange or refund is based on the service center’s conclusion about the nature of the defect. If the service center finds the defect significant or cannot fix it, you are entitled to an exchange or a refund.

Please prepare:

• the product with its complete set;
• a document confirming the purchase;
• the warranty card, if one was supplied with the product;
• the service center’s conclusion or report.

Money is returned the same way you paid for the order: to the card used for payment, or to the bank details you provide if you paid cash on delivery. The refund period is set by Article 9 of the Law of Ukraine “On Consumer Rights Protection”.

If the product needs warranty service, please contact the service center.

The manufacturer’s warranty period and terms depend on the model. Warranty documents for each series are available in the Documentation section.

Service center: +38 (068) 944-18-83 (Mon-Fri, 09:00-18:00)

Manufacturer warranty terms

Exchange, returns, warranty obligations, and warranty service do not apply in case of:

• mechanical or other damage caused by intentional or careless actions of the buyer or third parties;
• violation of operating rules;
• unauthorized opening, repair, or modification of the product’s internal connections and components, or changes to its design or circuitry;
• a serial number that has been altered, erased, or damaged and cannot be identified;
• damage caused by foreign objects, substances, liquids, or insects getting inside the product, or by extreme temperatures;
• damage caused by natural disasters, fire, or power grid failures;
• use of the product for purposes other than intended or beyond the parameters specified by the manufacturer;
• natural wear of the product and its consumable parts;
• repair or interference by persons not authorized by the manufacturer.